FAQ
Here are frequently asked questions about VoxEureka and the digital PR industry:
About VoxEureka
VoxEureka is an award-winning Southeast Asian public relations and digital marketing consultancy headquartered in Malaysia, with regional offices in Singapore and Indonesia.
Known for our agility, creativity, and impact in reputation storytelling, we work with global brands and local startups to craft compelling narratives and drive meaningful engagement across earned, owned, and paid media.
We offer integrated communications services including PR, digital strategy, social media, content creation, influencer marketing, brand activation, and crisis management — all tailored to your brand’s goals.
For a full list, do visit our services page.
VoxEureka is proud to work with a diverse range of clients across various industries, including automotive, fintech, FMCG, property, and technology. Our clients range from global leaders like BMW, Unilever, and TikTok to fast-growing startups and local innovators.
We partner with each client to deliver tailored PR, digital marketing, and brand strategy solutions that amplify their voice and drive measurable results. Some of our notable clients include Xero, Sunway Property, Airwallex, First Pride, and Zurich Malaysia.
Check out some of our best work through our case studies page.
VoxEureka is headquartered in Malaysia with regional offices in Singapore and Indonesia. Our partner network extends across Southeast Asia and India, allowing us to provide strategic PR and digital marketing solutions that cater to both local and regional markets.
We are committed to offering integrated communications that drive results, no matter the market.
Vertixal is VoxEureka’s sister agency, specialising in digital marketing, data analytics, and technology-driven solutions.
While VoxEureka focuses on integrated PR and creative strategies, Vertixal complements our efforts by providing cutting-edge digital tools and performance-driven campaigns.
Together, the two agencies offer a comprehensive suite of services that bridge integrated PR with modern digital strategies, ensuring our clients stay ahead in a rapidly evolving landscape.
VoxEureka has been recognised for excellence across multiple platforms and campaigns. We’ve received several prestigious awards, including:
Gold Award at the A+M MARKies 2024 for the Most Effective Use of Social Media for our campaign with Anchor Foodie.
Silver Award at the AOTY 2024 for Most Effective Use of PR Campaign for the launch of Skyline Luge Kuala Lumpur.
PRCA APAC In-Market Consultancy of the Year Award for 2024 & 2023
A+M PR Agency of the Year 2022
These awards highlight our commitment to creative excellence, strategy, and impactful execution.
The definition of 'best' is subjective. We do believe our client roster and track record places us among Malaysia's (and the region's) most respected and admired agencies to work with.
The only way to be sure is to try us out yourselves! Reach out to us via our contact page.
VoxEureka was founded by Jonathan Tan, a proven agency leader with 20 years of industry experience leading WPP and Omnicom agencies.
The leadership team is composed of dynamic industry experts who bring diverse skills and perspectives to the agency:
Jonathan Tan – Group Managing Director
- Crystalbelle Lau – Deputy Managing Director
Dashwini Ravi – General Manager, Vertixal
Dara Shaipudin – Senior Director, Singapore
Christina How – Director, Indonesia
Together, they lead a talented team that is dedicated to delivering outstanding results and innovative solutions for our clients across Southeast Asia.
Understanding Integrated PR & Digital Marketing
A PR agency helps brands build and maintain a positive public image. This involves crafting strategic messages, securing media coverage, managing reputational risks, and engaging stakeholders across multiple platforms. PR isn’t just about press releases — it’s about shaping perception, guiding conversations, and establishing long-term trust with your audience. At VoxEureka, we do this through an integrated approach combining storytelling, data insights, and community activation.
While both aim to grow your brand, they do so in different ways:
PR is about credibility. It earns attention through media features, thought leadership, and reputation management.
Marketing is about visibility. It uses paid campaigns to push product awareness and drive conversions.
PR creates the trust that makes marketing more effective. In today’s landscape, the lines often blur — which is why we offer integrated campaigns where PR and digital marketing work hand-in-hand.
Digital PR or integrated PR combines traditional PR techniques with modern digital strategies to create a comprehensive, multi-channel approach. Unlike traditional PR, which focuses mainly on earned media through print, TV, and direct media outreach, digital PR leverages online platforms, such as social media, blogs, podcasts, and influencers, to build brand awareness and reputation.
Integrated PR also incorporates data-driven strategies like SEO, content marketing, and online community engagement, allowing brands to connect with audiences more directly and in real time. By integrating both traditional and digital tactics, brands can amplify their reach, enhance credibility, and create more meaningful interactions with their target audience.
At VoxEureka, we use integrated PR strategies to ensure that your brand message is consistent across all platforms, blending traditional media relations with innovative digital campaigns for maximum impact.
Influencer and content creator outreach is a critical component of modern PR and marketing strategies. Consumers today place more trust in authentic, relatable voices than traditional advertising. Influencers and content creators have built loyal, engaged communities that rely on their recommendations, making them powerful allies in promoting your brand.
At VoxEureka, we understand that successful influencer partnerships go beyond simply “gifting” products. We strategically collaborate with creators who align with your brand values and objectives to deliver authentic content that resonates with their audience. This results in increased brand awareness, enhanced engagement, and stronger consumer trust.
When executed correctly, influencer outreach helps your brand:
Reach niche audiences with targeted messaging
Foster genuine connections that drive loyalty
Amplify your PR campaign through organic, shareable content
In today’s digital-first world, influencer and content creator outreach is essential for building long-lasting relationships and a positive brand perception.
An effective measurement framework for communications today focuses on business impact and aligns with the company’s objectives and key results (OKRs). It moves beyond simple metrics like media impressions and social media likes, providing a deeper understanding of how communications efforts directly contribute to business growth.
At VoxEureka, we utilize a framework that integrates both quantitative and qualitative data, tracking the following core components:
Business Impact Metrics (Revenue, Leads, Conversions): The ultimate goal of any communication strategy is to drive business results. We track metrics that show the impact on sales, lead generation, and conversion rates. For example, tracking how PR campaigns influence website traffic, inquiries, or customer acquisition.
OKRs (Objectives and Key Results): We set measurable objectives and define key results to ensure that communication strategies are aligned with broader business goals. This allows us to measure success based on specific targets, such as increasing brand awareness by X%, generating Y number of leads, or improving Z% in customer sentiment.
Media Quality & Audience Reach: Beyond the volume of coverage, we focus on the quality of media placements that are most likely to impact business outcomes. We assess media relevance and audience alignment to ensure we’re reaching decision-makers or specific customer segments that drive business growth.
Audience Engagement & Advocacy: We measure audience interaction and advocacy (i.e., how engaged and loyal your audience is to your brand). This includes social media engagement, email open rates, community feedback, and brand mentions. Higher engagement often correlates with stronger customer loyalty and, ultimately, increased revenue.
Brand Sentiment & Perception: Tracking shifts in brand sentiment and public perception is crucial for understanding the long-term impact of communications. Positive shifts in sentiment can often lead to increased customer retention and word-of-mouth referrals, which directly influence business growth.
This approach ensures that all communications efforts are not only effective but also tied to measurable business outcomes, allowing companies to see a clear ROI and make informed decisions about future strategies.
No PR agency can guarantee specific media coverage, unless they already have made prior paid arrangements with publishers.
While there are agencies that operate in this manner, VoxEureka maintains the principles of editorial & journalistic integrity; the press and news media in their capacity as the fourth estate.
The PR landscape is dynamic, and media coverage depends on several factors beyond our control, such as editorial calendars, timing, and competition for space. However, we focus on maximizing the chances for high-quality, relevant coverage by targeting the right publications and outlets that align with your audience and objectives.
Our approach is built on earned media — focusing on building authentic relationships with the media and securing coverage through compelling stories, newsworthiness, and strategic outreach.
If you’re looking for guaranteed media placements, paid media options (e.g., sponsored content or advertorials) can be explored as part of an integrated communications strategy.
The choice of agency depends on your goals, needs, and the stage of your brand. Here’s a guide to help you determine which type of agency best suits your objectives:
Hire a PR Agency if your primary focus is on reputation management, media coverage, and building long-term relationships with your audience. A PR agency is ideal if you want to shape public perception, manage crises, and build thought leadership through earned media.
Hire a Social Media Agency if you need to grow your brand’s presence and engage directly with your audience on social platforms. This is perfect if you want to run social campaigns, build online communities, and leverage influencers to promote your brand.
Hire a Digital Agency if your goal is to drive performance through online marketing strategies such as SEO, PPC, email marketing, and web development. A digital agency is a great fit if you want to enhance your online visibility, lead generation, and ROI across digital channels.
Hire a Media Agency if you’re focused on advertising and need to reach a specific audience through targeted media buying. A media agency excels at planning and purchasing the best advertising space across traditional and digital media channels to ensure maximum exposure and reach.
Hire a Creative Agency if your focus is on brand identity, visual storytelling, and creating engaging content that resonates with your audience. A creative agency helps you develop brand messaging, advertising campaigns, and other visual assets that bring your brand to life in a compelling way.
At VoxEureka, we offer a combination of PR, digital, and creative services, making us a one-stop solution for brands looking for narrative-led integrated communications.
If you’re unsure which direction to take, we can help assess your brand’s needs and develop an integrated strategy that works across all areas.
The decision between hiring a hub agency or local agencies by market depends on your business goals, scope of work, and the markets you’re targeting. Here’s a breakdown of both options:
Hire a Hub Agency if:
You need a unified strategy across multiple markets or regions, ensuring consistency in messaging and brand voice.
Your brand operates across several markets but you want to streamline efforts with one central point of contact, ensuring cohesive campaign execution.
You prefer cross-market synergies and economies of scale that come with a single, well-resourced agency managing all your markets.
Hire Local Agencies by Market if:
Your brand requires a deep understanding of local culture, consumer behavior, and market nuances in each region or country.
You’re entering new emerging markets where specific local expertise and connections are essential.
You need tailored localised campaigns that resonate strongly with specific audience segments in each market.